Refund & Cancellation Policy

This policy explains how cancellations and refunds work for Quickit's instant bookings, monthly subscriptions, and Cash on Delivery (COD) bookings. It applies to bookings made via WhatsApp, the Quickit app, or any Quickit booking channel.

Instant Bookings

• Cancellations made before a professional is assigned to your booking are free of charge.
• Cancellations made after a professional has been assigned or is en route may attract a partial cancellation charge, to account for the professional's reserved time slot.
• If Quickit is unable to assign a professional to your instant booking, you will receive a full refund or the option to reschedule at no extra cost.

Monthly Subscriptions

• Monthly plans are billed on a rolling basis with no long-term lock-in.
• To cancel a monthly subscription, please provide at least 7 days' notice before your next billing cycle. Cancellations made with less notice will be processed from the following cycle.
• If you cancel mid-cycle, unused sessions from the current billing period will be adjusted on a pro-rata basis, either as a refund or as credit toward a future booking, at your preference.
• Pausing a subscription (rather than cancelling) can be done at any time by contacting us on WhatsApp, with no cancellation charges.

Partner No-Shows

If your assigned professional does not show up for a scheduled visit, Quickit guarantees a verified replacement within 2 hours for monthly subscribers, and immediate reassignment for instant bookings. If a suitable replacement cannot be arranged, you are entitled to a full refund or credit for that session.

Cash on Delivery (COD) Bookings

For COD bookings where no payment has been made in advance, "refund" applies in the form of a waived charge or an adjustment to future bookings, since no amount was prepaid. Any advance or partial payment collected for a COD booking will be refunded per the timelines below.

Refund Processing

• Approved refunds for online payments (via PhonePe) are credited to your original payment method within 7 business days.
• Refunds are processed only after Quickit's support team has reviewed and approved the request.

Raising a Dispute

If you are not satisfied with a service or believe a refund is due, please raise it with us on WhatsApp at +91 7080393131 or email help@getquickit.in within 24 hours of the service. We will investigate and arrange a free redo session or process a refund as applicable under this policy.

Changes to This Policy

Quickit may update this Refund & Cancellation Policy from time to time. Continued use of our Services after any changes constitutes acceptance of the updated policy.