Refund & Cancellation Policy

This policy explains how bookings, cancellations and refunds work for Quickit's one-time bookings (including instant / earliest-available bookings), service credit packs and monthly subscriptions. It applies to bookings made via WhatsApp, the Quickit app, or any Quickit booking channel. By creating an account, signing in, or confirming a booking, you agree to this policy and to Quickit's Terms & Conditions.

Booking Confirmation & Availability

• Instant / earliest-available bookings are tentative. They are subject to the real-time availability of professionals and slots in your area. Quickit does not guarantee that a professional will be available, or will arrive, at any specific time.
• Any arrival time, ETA or "usually within" time shown in the app, on WhatsApp or in any message is an estimate only and may vary depending on professional availability, traffic, weather, society entry procedures and other operational factors.
• Scheduled slots are likewise confirmed subject to professional availability.
• Quickit reserves the right to reassign a different verified professional, reschedule, or cancel any booking where a professional is not available or for operational, safety or quality reasons.
• If Quickit reschedules a booking, we will inform you as soon as reasonably possible. You may accept the new time, choose another slot free of charge, or cancel for a full refund.
• If Quickit cancels a booking, or you cancel because of a delay or change made by Quickit, you receive a full refund with no cancellation fee. You may instead choose instant credit to your Quickit wallet.
• Quickit's liability for any delay, reassignment, rescheduling or cancellation is limited to the amount paid for that booking.
• These terms apply to bookings made on or after October 29, 2026.

Cancellations by You

• Before a professional is on the way to you, you can cancel free of charge and receive a full refund.
• Once the professional is marked on the way or has arrived, a cancellation fee of ₹99 applies (never more than the booking amount). The rest is refunded.
• Once the service has started, it cannot be cancelled in the app. Please contact support.
• These cancellation terms apply to bookings made on or after October 20, 2026.

Late Arrival & Partner No-Shows

• If your professional has been on the way for 20 minutes or more without arriving, you can cancel free of charge and receive a full refund.
• If your assigned professional does not show up, Quickit will arrange a verified replacement within 2 hours for monthly subscribers, and attempt immediate reassignment for one-time bookings. If a suitable replacement cannot be arranged, you are entitled to a full refund or credit for that session.

Payment Issues

If you were charged but your booking could not be confirmed, or you were charged twice for the same order, the extra amount is refunded automatically in full to your original payment method.

Service Credit Packs

• Service credit packs bought on or after October 29, 2026 can be used only for hourly Home Cleaning bookings. They cannot be used for Cooking, Bathroom Cleaning, Car Wash, add-ons or Combo bookings.
• Packs bought before October 29, 2026 can still be used for hourly Cooking and Home Cleaning bookings until they expire.
• 1 credit equals 1 hour of service. Credits are valid for 30 days from the date of purchase.
• Bookings made with pack credits are subject to the same availability terms set out above.
• If a booking needs more hours than the credits left in your pack, the remaining hours are charged on a pro-rata basis.
• Credits used on a booking that you cancel free of charge, or that Quickit cancels, are returned to your pack. Credits used on a cancellation that carries a fee are forfeited.
• A credit pack can be cancelled for a full refund within 24 hours of purchase, provided none of its credits have been used. After 24 hours, or once any credit has been used, the pack is non-refundable, except where Quickit is unable to provide service at your address.

Monthly Subscriptions

• Monthly plans are billed on a rolling basis with no long-term lock-in.
• To cancel a monthly subscription, please provide at least 7 days' notice before your next billing cycle. Cancellations made with less notice will be processed from the following cycle.
• If you cancel mid-cycle, unused sessions from the current billing period will be adjusted on a pro-rata basis, either as a refund or as credit toward a future booking, at your preference.
• Pausing a subscription (rather than cancelling) can be done at any time by contacting us on WhatsApp, with no cancellation charges.
• Approved refunds for monthly subscriptions follow the refund timelines set out under Refund Processing below.

Refund Processing

• Refund timelines for online payments (processed through Razorpay):
  • Where the payment has not yet been settled to Quickit, the refund is usually processed within 2–3 days.
  • Where the payment has already been settled to Quickit, processing the refund may take up to 21 days.
  • After the refund is processed, your bank or payment provider usually takes a further 5–7 business days to credit it to your original payment method.
• These timelines are indicative and may vary owing to bank, card network or payment provider procedures, which are outside Quickit's control. You will receive a refund reference once the refund is processed.
• If you paid from your Quickit wallet, the refund is returned to your wallet instantly.
• Promo credit (for example, referral rewards) cannot be refunded as cash. If an order paid with promo credit is refunded, that part is returned to your wallet as promo credit.

Raising a Dispute

If you are not satisfied with a completed service, please raise it with us on WhatsApp at +91 7880493131 or email help@getquickit.in within 24 hours of the service, with photos or details. After review, we will arrange a free redo session or refund up to 50% of that booking. Completed services are otherwise not refundable.

Acceptance & Changes to This Policy

Acceptance of this policy and Quickit's Terms & Conditions is mandatory to create an account, sign in, or place a booking. Quickit may update this policy from time to time; the version in force on the date of your booking applies to that booking. Continued use of our Services after any changes constitutes acceptance of the updated policy.