Terms and Conditions

This document is an electronic record in terms of the Information Technology Act, 2000 and the rules made thereunder, as applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, which require publishing the rules and regulations, privacy policy and Terms of Use for access to or usage of the domain name https://getquickit.in/ ('Website'), including the related mobile site, mobile application and WhatsApp booking channel (hereinafter referred to as 'Platform').

The Platform is owned and operated by QUICKIT SOLUTIONS, a sole proprietorship registered as a Micro, Small and Medium Enterprise (MSME), with its registered office at DANIYAL CHAK MUNDERA, NONHARA ROAD, GHAZIPUR, UTTAR PRADESH-233303 (hereinafter referred to as 'Platform Owner', 'Quickit', 'we', 'us', 'our').

Your use of the Platform and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Platform, including the applicable policies which are incorporated herein by way of reference, namely our Privacy Policy and Refund & Cancellation Policy. If You transact on the Platform, You shall be subject to the policies that are applicable to the Platform for such transaction. By using the Platform, You shall be contracting with the Platform Owner and these terms and conditions, including the policies, constitute Your binding obligations with the Platform Owner. These Terms of Use relate to your use of our website, mobile application, WhatsApp booking channel, goods (as applicable) or services (as applicable) (collectively, 'Services'). Any terms and conditions proposed by You which are in addition to or which conflict with these Terms of Use are expressly rejected by the Platform Owner and shall be of no force or effect. These Terms of Use may be modified at any time. It is your responsibility to periodically review these Terms of Use to stay informed of updates.

For the purpose of these Terms of Use, wherever the context so requires, 'you', 'your' or 'user' shall mean any natural or legal person who has agreed to become a user/buyer on the Platform.

ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.

Account, Sign-in & Mandatory Acceptance

• Acceptance of these Terms of Use, the Privacy Policy and the Refund & Cancellation Policy is mandatory to create an account, sign in, or place any booking or purchase on the Platform, including through WhatsApp. If you do not accept them, you may not use the Services.
• Your acceptance is recorded electronically, with the date, time and version of the terms accepted, and such record shall be valid evidence of your acceptance.
• The version of these Terms and policies in force on the date of a booking or purchase applies to that booking or purchase.
• You are responsible for keeping your account, phone number and one-time codes secure. Do not share your login code or service start/end codes with anyone other than your assigned professional at your door.

Bookings, Slots & Availability

• All bookings, including instant / earliest-available bookings and scheduled slots, are tentative and are confirmed subject to the real-time availability of professionals and slots in your area.
• Quickit does not guarantee that a professional will be available, or will arrive, at any specific time. Any arrival time, ETA or "usually within" time shown on the Platform or in any message is an estimate only and may vary owing to professional availability, traffic, weather, society entry procedures and other operational factors.
• Quickit reserves the right to assign or reassign any verified professional, and to reschedule or cancel any booking, where a professional is not available or for operational, safety or quality reasons.
• Where Quickit reschedules a booking, you may accept the new time, choose another available slot free of charge, or cancel for a full refund. Where Quickit cancels a booking, you shall receive a full refund (or wallet credit, at your option) with no cancellation fee, in accordance with the Refund & Cancellation Policy.
• Services are available only at serviceable addresses. Quickit may decline or cancel a booking or purchase for an address that is outside its service area, with a full refund of any amount paid.
• You agree to provide safe access to your premises, accurate address details and the information reasonably required to deliver the Services.

Prices, Payments & Offers

• Prices are shown on the Platform at the time of booking and are inclusive of applicable charges displayed at checkout. Quickit may revise prices, packs, plans and offers at any time; revised prices apply only to bookings and purchases made after the revision.
• Online payments are processed through our payment partner (Razorpay). Quickit does not store your card or bank details.
• Promo codes, offers, referral rewards and service credit packs are subject to their own conditions as displayed on the Platform and may be withdrawn or modified at any time. Promo credit and referral rewards have no cash value.

Limitation of Liability

To the fullest extent permitted by law, Quickit's total liability arising out of or in connection with any booking, including any delay, reassignment, rescheduling or cancellation, shall not exceed the amount paid by you for that booking. Quickit shall not be liable for any indirect, incidental, special or consequential loss. Nothing in these Terms limits any liability that cannot be limited under applicable law.

Guidelines for Use

• To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account on the Platform.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• You are required to independently assess and ensure that the Services meet your requirements.
• The contents of the Platform and the Services are proprietary to us and are licensed to us. You will not have any authority to claim any intellectual property rights, title, or interest in its contents. The contents include, without limitation, the design, layout, look and graphics.
• You acknowledge that unauthorized use of the Platform and/or the Services may lead to action against you as per these Terms of Use and/or applicable laws.
• You agree to pay us the charges associated with availing the Services.
• You agree not to use the Platform and/or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you.
• You agree and acknowledge that the website and the Services may contain links to other third-party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third-party websites. These links are provided for your convenience to provide further information.
• You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the Platform Owner for the Services.
• You shall indemnify and hold harmless the Platform Owner, its affiliates, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of Your breach of these Terms of Use, Privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.
• Notwithstanding anything contained in these Terms of Use, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.
• These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India.
• All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at Lucknow, Uttar Pradesh, without prejudice to any remedy available to a consumer under applicable law.
• All concerns or communications relating to these Terms must be communicated to us on WhatsApp at +91 7880493131 or by email at help@getquickit.in.

Quickit Jobs: Terms for Job Seekers

These terms apply to anyone who creates a job profile, applies for an opening, or is referred to us as a candidate through getquickit.in/jobs or getquickit.in/partner ("job seeker"). They add to the rest of these Terms of Use.

• No fees: Quickit does not charge job seekers any fee for creating a profile, verification, training or placement. The clause above about paying charges for Services does not apply to job seekers. Quickit staff will never ask you for money. If anyone does so in Quickit's name, report it on WhatsApp at +91 7880493131.
• Eligibility: you must be 18 years of age or older and legally allowed to work in India.
• Accurate information: the details and photo you submit must be your own, true and current. You must not create a profile for someone else without their permission, or use another person's phone number.
• Verification and approval: your profile is shown to employers only after our team has verified it. We may ask you to show identity documents and, with your consent, to complete police verification. We may decline, hide or remove any profile at our discretion, including for false information or misconduct.
• No guarantee of work: creating a profile or applying for an opening does not guarantee an interview, a trial or a job.
• Openings: openings are listed based on requirements shared with us by Quickit, families and companies. Details such as salary, timing and number of vacancies may change or the opening may be filled without notice.
• Jobs with families and companies: when you are placed with a family or a company, that family or company is your employer. Salary, working hours, leave and other terms are agreed between you and them before you join, and they pay your salary directly. These terms do not apply to work you do as a Quickit Partner, which is governed by your separate arrangement with Quickit.
• Conduct: you agree to behave respectfully and honestly with employers, customers and the Quickit team. Report any unsafe situation to us immediately.
• Changes and deletion: changes to your profile are made by our team on request through getquickit.in/jobs/update. You may ask us to hide or delete your profile at any time, as described in our Privacy Policy.

Refund Policy

Refunds and cancellations are governed by our Refund & Cancellation Policy. Once a refund is approved, processing may take up to 21 days (and in some cases 2–3 days) depending on whether the payment has already been settled to us, after which the bank or payment provider usually takes a further 5–7 business days to credit the amount to your original payment method. Wallet refunds are credited instantly.